l89bd Responsible Gaming — Play Smart, Stay in Control
At l89bd, player well-being is not an afterthought — it is built into the foundation of our platform. This page explains the practical tools, safeguards, and resources available to every Bangladeshi player who wants to keep their gaming experience safe, enjoyable, and firmly within their own control.
Gambling Is Entertainment — Not a Financial Strategy
l89bd was built for Bangladeshi players who enjoy sports betting, live casino games, and slots as a form of leisure — in the same way someone might enjoy watching cricket at the Shere Bangla National Stadium or following the BPL season. The moment gambling stops feeling like entertainment and starts feeling like a financial necessity or an escape from real-world stress, it has crossed a line that l89bd takes very seriously.
We recognise that a small percentage of players may develop patterns of behaviour that suggest a gambling problem. That is why l89bd has invested in a suite of responsible gaming tools that put control directly in the hands of the player — no waiting periods, no approval processes for the core safeguards that matter most.
Whether you want to set a daily deposit limit, take a cooling-off break for a week, or permanently exclude yourself from the platform, every one of those options is available to you at any time. This page walks you through each tool in plain English so you know exactly what is available and how to use it.
Responsible Gaming at a Glance
- Deposit limits (daily, weekly, monthly)
- Session time limits with real-time alerts
- Loss limits to cap maximum losses per period
- Reality check pop-ups at regular intervals
- Cooling-off period (1 day to 6 weeks)
- Self-exclusion (3 months to permanent)
- Account activity history and spending reports
- 24/7 support via email at [email protected]
- 21+ age verification enforced at registration
- Parental control guidance for shared devices
Six Tools That Keep You In Control
Every tool listed below is built into your l89bd account and can be activated at any time through your account settings or by contacting our support team directly.
Deposit Limits
Set a maximum amount you are allowed to deposit into your l89bd account over a daily, weekly, or monthly period. Once your chosen limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a mandatory 24-hour cooling-off period before the new limit applies.
Instant activationSession Time Limits
Define the maximum length of a single gaming session. When your session time runs out, l89bd will display a prominent notification and, depending on your settings, either log you out automatically or require you to confirm you wish to continue. This tool is particularly effective at preventing unintentional extended play sessions.
Configurable in account settingsLoss Limits
Cap the total amount you can lose within a defined period — daily, weekly, or monthly. If your cumulative losses reach your chosen threshold before the period ends, further real-money betting is suspended for the remainder of that period. Like deposit limits, reductions apply immediately while increases are subject to a 24-hour delay.
Applies to all game typesReality Check Alerts
Set recurring pop-up reminders that appear on your screen at regular intervals — every 15, 30, or 60 minutes — while you are actively playing. Each reminder displays your total session time, net win or loss for the session, and offers you the option to continue playing or end the session. These prompts encourage mindful decision-making during extended play.
Customisable intervalCooling-Off Period
Take a structured break from gambling without permanently closing your account. Cooling-off periods range from 24 hours to 6 weeks. During a cooling-off period, your account is suspended for betting and gaming activity; you may still access your transaction history and withdraw any remaining balance. The period cannot be shortened once activated.
1 day – 6 weeksSelf-Exclusion
If you feel your gambling is out of control, self-exclusion allows you to block access to your l89bd account for a defined period of 3 months, 6 months, 12 months, or permanently. Self-exclusion is irreversible for its chosen duration. During a self-exclusion, l89bd will also suppress all marketing communications sent to you. To activate, contact [email protected].
Permanent option availableIs Gambling Becoming a Problem?
Problem gambling does not always announce itself clearly. In many cases, it develops gradually through small behavioural shifts that are easy to dismiss in the moment. The questions below are adapted from widely-used responsible gaming self-assessment frameworks. Answer them honestly — this is for your benefit, not for l89bd.
If You Answer "Yes" to Two or More Questions
- Please contact l89bd support immediately to activate self-exclusion or a cooling-off period.
- Consider speaking to a trusted family member or close friend about your gambling activity.
- Seek guidance from a professional mental health practitioner or counselling service in your area.
If You Answer "Yes" to Four or More Questions
- We strongly recommend activating the permanent self-exclusion option on your l89bd account.
- Please reach out to a professional support organisation in Bangladesh as soon as possible.
- Gambling at this level of intensity poses a serious risk to your financial stability and mental health.
Responsible Gaming Self-Assessment
Available Responsible Gaming Limits on l89bd
The following table summarises every limit type available on the l89bd platform, the periods they cover, and how quickly each change takes effect. All monetary values are in BDT.
| Limit Type | Available Periods | Min. Amount | Decrease Takes Effect | Increase Takes Effect | Reversible? |
|---|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | ৳500 | Instantly | After 24 hours | Yes |
| Loss Limit | Daily / Weekly / Monthly | ৳500 | Instantly | After 24 hours | Yes |
| Session Time Limit | Per session (minutes) | 15 minutes | Instantly | After 24 hours | Yes |
| Reality Check Alert | Every 15 / 30 / 60 min | — | Instantly | Instantly | Yes |
| Cooling-Off Period | 1 day / 7 days / 14 days / 6 weeks | — | Instantly | Cannot be shortened | No (during period) |
| Self-Exclusion | 3 months / 6 months / 12 months / Permanent | — | Instantly | Cannot be reversed early | No (during period) |
How to Activate Self-Exclusion on l89bd
Self-exclusion is the most powerful responsible gaming tool available on l89bd. Once activated, your account is immediately suspended and all marketing communications are stopped. Follow the steps on the right to activate it quickly.
If you cannot log in to your account or prefer not to, you can also trigger self-exclusion by contacting our support team directly at [email protected]. Provide your registered username and your preferred exclusion duration, and our team will process the request without requiring you to log in.
Important Reminders
- Self-exclusion is irreversible for the duration you select — you cannot re-open your account early.
- Any pending withdrawal requests at the time of exclusion will still be processed normally.
- If you choose permanent exclusion, your account will be permanently closed and cannot be reopened.
- Attempting to open a new account during a self-exclusion period is a violation of our Terms & Conditions.
- Log in to your l89bd account using your registered username and password. If you have 2FA enabled, complete the OTP verification as normal.
- Navigate to "My Account" in the top-right dropdown menu. Then select "Responsible Gaming Settings" from the account management panel.
- Select "Self-Exclusion" from the list of available tools. You will see options for 3 months, 6 months, 12 months, and permanent exclusion.
- Choose your preferred duration carefully. Read the confirmation notice that explains what self-exclusion means for your account and your balance.
- Confirm your decision by entering your account password when prompted. This additional step ensures the request is intentional and authorised by the account holder.
- Receive a confirmation email to your registered address within 5 minutes confirming that self-exclusion has been applied. Your account is suspended immediately upon confirmation — no delay.
- Request your balance withdrawal if you have a remaining balance. Include your bank or mobile banking details (bKash, Nagad, Rocket, or Upay) in your confirmation email reply, and our finance team will process the withdrawal within 24 hours.
21+ Only — Protecting Young People in Bangladesh
l89bd operates a strict 21-and-over policy. No person under the age of 21 may register, deposit, play, or receive any promotional benefit on the l89bd platform. Age verification is enforced at registration and at the first withdrawal request.
NID Verification Required
Every new account must provide a valid Bangladeshi National Identity Card (NID) or passport as part of KYC. Players without a valid government-issued ID confirming 21+ age cannot complete verification.
Liveness Check Option
In cases where age cannot be conclusively determined from a submitted document, l89bd may request a liveness verification step. This helps prevent the use of another person's ID by the account holder.
Instant Account Suspension
If l89bd reasonably suspects an account belongs to a person under 21, the account is suspended immediately pending investigation. All funds are frozen and any winnings generated during that period are voided.
Parental Control Guidance
If you share a device with younger family members, we strongly recommend using browser-level parental controls or device management tools to restrict access to gambling websites. Never save your l89bd login credentials on a shared device.
You Are Not Alone — Support Is Always Available
If you believe your gambling is becoming a problem — or if someone you care about is struggling — reach out immediately. l89bd's responsible gaming support team operates around the clock, every day of the year.
Responsible Gaming Support Email
Our dedicated responsible gaming team reviews all requests with priority. Use the subject line below for the fastest response.
[email protected] Subject: "RG Request — [Your Username]"Support Availability
Our responsible gaming support line is available 24 hours a day, 7 days a week, 365 days a year — including during Eid, Pohela Boishakh, and all public holidays in Bangladesh.
24 / 7 / 365 Bangladesh Standard Time (BST, UTC+6)Response Time Commitment
All responsible gaming requests — including self-exclusion activation, cooling-off requests, and limit adjustments — are acknowledged and actioned within a maximum of one hour of receipt.
< 1 hour response For all RG-tagged support requestsTips for Safe and Enjoyable Gaming
Responsible gaming is not just about avoiding harm — it is also about building habits that keep gambling a positive, enjoyable activity over the long term. The tips below are practical guidelines that experienced players in Bangladesh and around the world use to maintain a healthy relationship with gambling.
l89bd recommends reviewing these tips periodically, especially after a run of losses or during a period when you notice your gambling frequency increasing beyond your usual patterns.
Set a Budget Before You Play
Decide how much you are comfortable losing before you deposit. Treat that amount as the cost of entertainment — like a cinema ticket or a restaurant meal. Once it is gone, the session ends.
Track Your Time
Use l89bd's session timer or simply set an alarm on your phone before you start playing. Time passes quickly during engaging games — a timer keeps you anchored to reality.
Never Chase Losses
One of the most common signs of problem gambling is placing additional bets specifically to recover money already lost. Accept losses as part of the game and resist the urge to "win it back".
Take Regular Breaks
Step away from the screen regularly. Grab a cup of tea, go for a short walk, or engage with family. Breaks help you make clearer decisions and prevent fatigue-driven betting mistakes.
Do Not Play Under Stress
Gambling while stressed, anxious, or emotionally upset significantly increases the risk of impulsive decisions. If you are having a difficult day, choose a different activity and return to gaming when you feel settled.
Talk Openly About It
Sharing your gambling habits openly with a trusted family member or friend provides natural accountability. Secrecy around gambling activity is often an early warning sign that things are becoming problematic.
Play With Confidence. Your Safety Is Our Priority.
Now that you know the tools available to keep your gaming experience safe, explore everything l89bd has to offer — from live cricket betting to premium slots and classic card games, all built for Bangladesh.